Onmuse standing desk replacement part identification and compatibility support
Can we match your desk and requested part to the same product record?
To begin, we identify the exact desk or frame and the requested part. A model number, label or photo can help us find the right record, but it does not confirm a part match on its own.
Desk or frame
Provide the exact model and, when available, the order, serial or batch reference.
Requested part
Provide the part name, part number and version or revision when available.
Supporting information
Include any information that helps us find the original product configuration or an Onmuse-approved replacement record. Add a clear label or component photo only when it is available or needed for identification
We can link the desk and requested part only after both are found in the applicable product record.
When does a replacement part need a closer compatibility check?
A closer check is needed when we cannot link the requested part to the original desk configuration or an Onmuse-approved replacement record.
A closer check may be needed if the product records are incomplete, the part comes from an older or different version, or the original part has been discontinued or replaced.
It is also needed for a proposed third-party alternative, a modified desk, or a desk supplied for a different market.
We then check only the mechanical, control-system, electrical or connection details affected by the difference.
A similar appearance, matching plug, shared series name or close dimensions does not confirm compatibility.
What happens after your part details are checked?
What happens next depends on what the records show for the exact desk or frame and requested part.
Record match found
The product records show the original part or an Onmuse-approved replacement for the identified desk or frame.
More information needed
The available details do not yet support a clear result, or the reported problem still needs troubleshooting before replacement can be considered.
Additional review or mismatch
A different version, configuration, target market or substitute part requires further checking. If the records show that the part is not suitable for the identified configuration, it should not be used.
This result does not confirm availability, pricing, delivery dates or warranty coverage.
Which records do we check for a replacement part?
We check records for the exact desk or frame, the requested part and the relevant version. The documents needed depend on what information is still missing.
| Situation | Documents or records we use |
|---|---|
| Original part or approved replacement | The original order, product configuration record, or an Onmuse record that identifies an approved replacement part. |
| Older or modified product version | The technical drawing, service parts list, revision record or product change notice for the exact model and version. |
| Installation or market-specific requirements | The correct installation instructions and, when needed, electrical or compliance documents for the intended country or market. |
A document can be used only when it covers the exact product, part, version, and compatibility or installation question. The existence of a document alone is not enough.
What can you do next?
Once we know which situation applies, you can continue with the appropriate type of support request.
Choosing a next step does not confirm that the part is available for supply.